Refund policy

Refund & Returns

Every Fine by MINAKI piece is made to order for you: the lab-grown diamond is selected and set, and the piece is crafted in your chosen metal, purity and size after you place your order. Because each piece is created uniquely for you, orders are final for change of preference. We stand fully behind our craftsmanship, and our care team is here if anything is not right.

Quality concern, transit damage or incorrect item

If your parcel looks disturbed, or the piece is damaged, incorrect or missing something, write to us within 24 hours of the delivery scan. After verification we will repair, replace or refund the piece to your original payment method.

  • Record one continuous unboxing video with sound, without cuts, showing the shipping label, seal, invoice, box, certificate and the piece from every side.
  • Add clear photos: six angles of the piece, a close-up of the concern, the packaging and the invoice.
  • Email contact@minaki.shop with the subject CLAIM 24H · Order #YOURORDER, including your order number, registered phone number, delivery date, the video (or a link that stays active for 30 days) and the photos.

We can only open a case when this information arrives complete and on time.

Cancellations

As production starts soon after your order is confirmed, please contact us as early as possible if you need to cancel. Once crafting has begun, an order cannot be cancelled.

Refunds

Approved refunds are issued to the original payment method. Your bank or card issuer may take a few working days to show the credit.

Questions

Email contact@minaki.shop or chat with us on WhatsApp at +91 83107 49962. You can also visit us at N-1, N Block, Outer Circle, Connaught Place, New Delhi 110001.